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Comprehensive data compiled from extensive research across retail, restaurant, healthcare, and emerging self-service technology trends
The global self-service kiosk market size was estimated at USD 34,358.2 million in 2024 and is projected to reach USD 62,456.4 million by 2030, growing at a CAGR of 10.9% from 2025 to 2030. The growth spans multiple industries from quick-service restaurants to healthcare facilities, driven by labor shortages, rising wages, and consumer preferences for contactless interactions. Source: Grand View Research
According to a survey conducted by The Harris Poll in 2022, 78% of QSR customers said they prefer to use kiosks over cashiers when ordering food, and 82% said they are more likely to visit a QSR that offers kiosks. The preference is strongest among younger demographics, with 82% of Gen Z consumers and 86% of consumers aged between 25 and 34 find self-service kiosks more convenient for choosing what they want. Source: Glory Global
A study by Acrelec, A GLORY company, in 2023 found that QSRs that use Acrelec's kiosk solutions can achieve an average return on investment (ROI) of 150% within 12 months, and a payback period of less than 8 months. The compelling return stems from reduced labor costs, increased transaction values, and improved operational efficiency. Source: Glory Global
Well-implemented kiosk systems deliver predictable, positive outcomes with high customer satisfaction scores. An evaluation by InTouch Insight found that 98% of guests could easily customize their orders using kiosks, highlighting the user-friendly nature of these systems. The high success rate stems from intuitive user interfaces, reliable hardware, and comprehensive support services. Source: Restroworks
Between 2021 and 2023, the number of restaurant kiosks worldwide surged by 43%, reaching nearly 350,000 installations. Fast-food giants like McDonald's, Burger King, and KFC are expanding their use of self-ordering kiosks to enhance efficiency and customer experience. The growth is driven by labor shortages and operational pressures. Source: Restroworks
McDonald's had initially predicted a 5-6% increase in sales per order after rolling out the kiosks, which translates to hundreds of millions in additional revenue. However, McDonald's projections were on the low end, as analysts estimate orders are 11% larger when using the self-service kiosk. The increase exceeded expectations, with the average order size increased by 20%, and the average order value rose by 30% when customers use kiosks. Source: 24/7 Wall St.
Implementing self-service kiosks can lead to a 10% to 30% increase in average order value in quick-service restaurants. The consistent pattern across multiple industries shows that self-service technology naturally encourages larger transactions through better product presentation and elimination of social pressure. Visual interfaces allow customers to easily customize orders and explore options without feeling rushed. Source: Restroworks
According to data from Appetize, self-service kiosks in quick-service restaurants reduce total order time by nearly 40%. This encompasses the entire process from when a customer begins ordering to when the items are ready for pick-up, dine-in, or delivery. The dramatic time savings create capacity for higher transaction volumes without additional staffing, effectively multiplying revenue potential per square foot. Source: Restroworks
Self-service technology contributes to a 99% order accuracy rate, reducing wait times and improving guest satisfaction, which is crucial for restaurants operating under tight margins. The near-perfect accuracy eliminates costly mistakes, reduces customer complaints, and improves operational efficiency by reducing remake requirements and customer service interventions. Source: Restroworks
Strategic recommendation systems built into kiosks demonstrate effective sales assistance that operates consistently. Kiosks can leverage data-driven algorithms and persuasive design to upsell products to customers, such as suggesting larger sizes, combos, or add-ons. At one taqueria, the white paper highlights, 8.2% of customers added a suggested item to their basket, increasing the average ticket price by $6.73. At the ramen restaurant, 12.7% of customers added suggested items, making their baskets worth 30.6% more than a standard basket. Source: Samsung Business Insights
A 2020 National Restaurant Association report highlighted that automation technologies, such as kiosks, help restaurant owners combat these rising operational costs, with a potential reduction in labour expenses of up to 25-30%. For example, by deploying kiosks, a three-location ramen restaurant was able to eliminate a position at each location and cut labor costs by $1,050 per week, and a burger restaurant saved $499 per week, highlighted a white paper by Nanonation. Source: Samsung Business Insights
According to a report by the NRA, 45% of operators don't have enough employees to meet their current customer demand. The widespread labor shortage makes kiosk deployment essential for maintaining service levels rather than just improving efficiency. Kiosks provide consistent service delivery regardless of staffing challenges, enabling businesses to operate at full capacity during peak periods. Source: Restroworks
In our linear regression model, the wait time in EDs with kiosk self-check-in services was 56.8% shorter (95% confidence interval ̶ 130% to ̶ 6.4%, p < 0.05) compared with EDs without kiosk services. This dramatic improvement demonstrates kiosk technology's versatility beyond restaurant applications, with patients being processed significantly faster than in traditional settings. Kiosks streamline check-in processes, insurance verification, and data collection that typically require staff intervention. Source: ScienceDirect
Rather than eliminating jobs, successful kiosk implementations enable career advancement opportunities through higher-skilled positions focused on customer assistance and experience optimization. McDonald's created thousands of new guest experience positions to help customers with technology while existing staff moved to food preparation and quality control roles. The redeployment strategy reduces employee turnover by providing more engaging work assignments and career development paths. Source: CNN
The widespread adoption of contactless payments makes integration with kiosk systems essential for meeting customer expectations and payment preferences. By 2025, 4.8 billion people globally will use mobile wallets, requiring kiosks to support Apple Pay, Google Pay, Samsung Pay, and emerging payment technologies. The seamless payment integration reduces transaction friction, improves security, and provides customers with their preferred payment methods. Source: CoinLaw
Integration requirements make comprehensive system connectivity a critical competitive advantage, enabling real-time synchronization with POS, inventory management, CRM, and kitchen automation systems. Cloud-based solutions represent the fastest-growing segment with 14.4% CAGR, allowing remote management, instant updates, and centralized analytics across multiple locations. Proper integration enables dynamic pricing, personalized promotions, and real-time inventory tracking. Source: Mordor Intelligence
An emerging trend in the self-service kiosk industry is the integration of artificial intelligence (AI) and machine learning technologies. AI-powered kiosks are being developed to offer more intelligent and personalized interactions. AI capabilities include real-time behavior analysis, purchase history integration, and dynamic content delivery that adapts to individual customer preferences and seasonal trends. Source: Global Market Insights
Multi-language capability enables businesses to serve diverse customer bases without specialized multilingual staff, while accessibility regulations make compliance features essential. ADA Title II requirements mandating WCAG 2.1 Level AA compliance are being implemented across healthcare and government sectors. Systems include speech output, alternative navigation inputs, and audio integration for visually impaired customers. Source: Federal Register
Fast-food giants like McDonald's, Burger King, and KFC are expanding their use of self-ordering kiosks to enhance efficiency and customer experience. The growth trajectory indicates sustained demand for kiosk installations, maintenance services, and technology upgrades. Quick-service restaurants lead adoption, but fast-casual and full-service establishments increasingly recognize competitive advantages. Source: Restroworks
The healthcare sector represents one of the fastest-growing market opportunities, driven by patient check-in systems, telehealth integration, and 24/7 medical supply dispensing requirements. Medical facilities value kiosks for reducing administrative workload, improving patient flow, and enabling after-hours services that generate additional revenue. Regulatory compliance features address HIPAA requirements while providing seamless integration with electronic health records. Source: Grand View Research
By type, banking and financial kiosks led with 28.58% of self-service kiosk market share in 2024; retail self-checkout kiosks are projected to register a 16.20% CAGR to 2030. The financial services sector's continued reliance on self-service technology validates the long-term stability of kiosk markets. Bank kiosk segment projections to reach significant values by 2030 demonstrate sustained investment in self-service infrastructure. Source: Mordor Intelligence
By 2026, 40% of kiosks in retail and healthcare sectors are expected to leverage AI for personalized experiences, such as tailored recommendations, real-time data analysis, and enhanced customer interactions. AI capabilities include real-time behavior analysis, purchase history integration, and dynamic content delivery that adapts to individual customer preferences and seasonal trends. The technology enables businesses to provide personalized service at scale without additional staffing while generating detailed customer insights that inform marketing strategies and operational improvements. Source: Scoop Market
